Frequently Asked Questions
General Trading Questions
Start selling your Bitcoin and unused giftcards within minutes. You can exchange your gift cards instantly into Bitcoin, mobile money or bank payments in your local currency. Click here to begin with signup.
With a ValuBTC account, you already have your own virtual Wallet or vWallet where you can deposit, receive, save and send out funds. Your registered email address on the platform is your ValuBTC wallet ID.
Yes. For basic trades we may not require strict customer verifications. However we require proper identification for our merchants.
We operate 24/7, so you can trade anytime you want. We also have a live chat on the platform, so whenever you need help, don’t hesitate to ask.
At ValuBTC, we take steps to ensure that our users trade securely. While we do not require user identity for basic trades, we encourage our merchants and high volume traders to verify their identity for added security to their funds, and also to enable us provide a greater level of service delivery.
NO. Please note that we take the security of our users and their funds seriously, hence you must ensure that all your information with us is correct and up to date.
Payment & Withdrawal Questions
All Bitcoin transactions require 2 network confirmations to become completed. This may take anywhere from a few minutes to hours.
Depending on the payment method available within your region, funds in your ValuBTC Wallet can be withdrawn at any given day or time into your local Bank account, mobile money or Bitcoin wallet and to which the payment would be received within 15 minutes.
You will be credited within 10 minutes.
After completing the trade, you will immediately receive your funds into the payment method you selected.
There is no fee. Withdrawal is free.
We have no restrictions whatsoever as to how much or how little you can withdraw and there is no maximum as long as it’s your money.
YES. You can receive your money directly in any of the following currencies via mobile money or bank payments: Botswana-Pula (BWP), DR Congo-Franc (CDF), Ivory Coast-Franc (CFA), Ethiopia-Birr (ETB), Ghana-Cedi (GH₵), Liberia-Dollar (L$), Malawi-Kwacha (MWK), Niger-Franc (CFA), Nigeria-Naira (₦), Rwanda-Franc (RWF), Sierra Leone-Leone (Le), Senegal-Franc (CFA), Tanzania-Shilling (TZS), Uganda-Shilling (UGX), Zambia-Kwacha (ZMW), Zimbabwe-Dollar ($).
Yes. We support payouts and withdrawals via Bitcoin.
Yes. Bank transfers are available in Ghana, Nigeria, Uganda, Ethiopia.
Yes. We support payouts and withdrawals via mobile money in several countries including the following: Botswana, DR Congo, Ivory Coast, Ethiopia, Ghana, Liberia, Malawi, Niger, Rwanda, Sierra Leone, Senegal, Tanzania, Uganda, Zambia, Zimbabwe.
This is because the withdrawal is being attended to. Please exercise patience as this will be completed soon. Reach us on LiveChat if for any reason your payment didn’t arrive within a few hours
This is because every Bitcoin deposit requires at least 2 network confirmations to complete. Please exercise patience as this will be completed soon. Reach us on LiveChat if for any reason your payment didn’t arrive within a few hours.
Gift Card Trading Questions
It’s easy! Simply create an account. Go to your email inbox to verify your email address using the verification method sent to you. Upon login, go to the Giftcard menu to start trading instantly
E-codes are gift cards bought online that have no physical slip/card. When you have only a gift card code and no physical picture, that is ecode.
An average giftcard trade time on ValuBTC takes 10 minutes on average. This means that within 10 minutes, you will have completed a giftcard trade. However, store cards may take up 2 hours. Example of store cards are Walmart, Sephora, Nordstrom, Target E.T.C
You can check on all our rates for different cards by clicking on the Rates menu upon login.
If the card you want to trade is not listed, it means we are currently not accepting it at the moment. Please contact support using live chat for more details.
Store giftcards may take a longer period to complete. Please exercise patience as your trade is being attended to. Reach us on LiveChat if for any reason your payment didn’t arrive within a 48 hours hours.
Crypto Trading Questions
These are charges incurred on the Blockchain network for every Bitcoin transaction. This ensures that you have a swift transaction. When sending Bitcoin, use good network fee so that the transaction can be fast. It is important to note that this happens on the Blockchain network as we absolutely do not charge any fees on our platforms.
Crypto rate is determined by the market forces of demand and supply. When the demand of crypto increases in the market, the price rises and vice versa. On the contrary, when the supply of crypto decreases, the price rises since the shortage created causes consumers to willingly pay a higher price for it.
There is no maximum value you can buy or sell.
Bitcoin transactions may take a longer time to reflect if the sending fee(s) used while making the transfer is too low. Use of a moderate sending fees is advised, especially when there is heightened network activities on the blockchain network. However, you will get a confirmation mail once the funds drop into your wallet. Please exercise patience while we await 2 confirmation.
An average Bitcoin trade time on ValuBTC takes anywhere from 15 minutes to a few hours. This means that within 15 minutes, you will have completed a Bitcoin trade.
It’s easy. Simply create an account. Go to your email inbox to verify your email address using the verificationmethod sent to you. Upon login, go to the Bitcoin menu to start trading instantly