Privacy Policy

Introduction:

At ValuBTC, we prioritise the privacy of our visitors and are fully dedicated to complying with all applicable data protection laws, regulations, rules, and principles. We take every measure to ensure that all personal information we receive is handled with absolute confidentiality and security.

Our Privacy Policy sets out the minimum standards that must be strictly followed in relation to the collection, storage, use, and disclosure of personal information. We reaffirm our commitment to handling all personal information we receive or process with the utmost confidentiality and security.

Please note that this Privacy Policy applies only to our online activities and is applicable to visitors to our website who share and/or collect information on ValuBTC. It does not apply to any information collected offline or through channels other than this website.

If you have any additional questions or require further information about our Privacy Policy, please do not hesitate to reach out to us by contacting our Support department through the support channels available on the platform.

What Information Do We Collect?
During the course of your use of our services, we may collect your personal information. This is for the purpose of making available to you any relevant information, administering any requested services, your account securiy and that of other users on the platform, and for the smooth and efficient administration of the platform. These includes, but not limited to, your name, email address, contact details etc.

If you request for an account upgrade to a higher tier, we may conduct an Identity Verification (KYC) or Enhanced Due Diligence (EDD), during which time we may obtain additional information about you, including your phone number, your contact details, any attachments you may send us, and any other information you may provide.

When you conduct a trade or request for a payout, we may require your bank account details, mobile money or any other information that will enable enable us to successfully complete such request.

Your Consent
Your consent is essential to begin the data processing process. By accessing our platforms, using our services, contents, features, technologies, or functions offered on our website, digital platforms, or by visiting any of our offices for official or non-official purposes, you are hereby consenting to our Privacy Policy and agreeing to its terms. You have the right to provide, withhold, or withdraw your consent to data processing.

We reserve the right to modify this Privacy Policy at any time by publishing a revised version on our website or by posting a notice in prominent locations at our office facilities. The revised version will become effective after publication.

How Do We Use Your Information?
The information we collect is used for a variety of purposes, including:

Providing, operating, and maintaining our website.
Improving, personalizing, and expanding our website.
Understanding and analyzing how you use our website.
Developing new products, services, features, and functionality.
Communicating with you directly or through our partners, for customer service purposes.
Providing you with website updates and other relevant information, and for marketing and promotional purposes.
Sending you emails.
Identifying and preventing fraudulent activities.

Our Website Cookies Information
To enhance user experience and improve our website, we utilize cookies. Cookies are small files that are stored on your device when you visit a website. They help us to understand how users interact with our website and can also be used to remember your preferences and settings.

We do not use cookies to collect personal information about you without your consent, nor do we share any cookie data with third parties for advertising purposes.

By using our website, you consent to our use of cookies in accordance with this policy. You may choose to accept or decline cookies by adjusting your browser settings at any time. Please note, however, that disabling cookies may prevent some features of our website from functioning correctly. If you have any inquiries regarding our use of cookies, please contact our customer support department through the support channels available on the platform.

How Do We Use Log Files?
At ValuBTC, we follow a standard practice of using log files. These files record visitors’ activity when they access websites. This is a common practice among hosting companies and is part of the hosting service’s analytics. The data collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time of access, referring/exit pages, and the number of clicks, among other information. None of this information is personally identifiable.

The purpose of collecting this information is to analyze trends, manage the website, track user movement, and gather demographic information.

Data Protection Rights
We want to ensure that you are fully informed about your data protection rights. Under the Data Protection Rights, you have the following entitlements:

The right to be informed about the collection and processing of your personal data.
The right to raise a complaint or make a request to a data controller or processor in order to exercise your legal rights.
The right to access information relating to the personal data you have provided to a data controller or processor, without charge, unless public policy or other regulations require otherwise.
The right to know the specifics of a data controller or processor.
The right to object to or withdraw consent.
The right to access your personal data.
The right to data portability.
The right to remediation for breach of your privacy rights.
The right to object to or limit the processing of your personal data.
The right to be informed if your personal data is being processed for additional purposes beyond what was originally stated at the time of collection.
The right to be informed about the transfer of your personal data to another country.
The right to request deletion of your personal data.
The right to file a complaint with relevant authorities.
Please contact us if you wish to exercise any of these rights.

Children’s Information
We also prioritize the protection of children when using the internet. We recommend that parents and guardians supervise, participate in, and/or monitor and guide their children’s online activities.

ValuBTC does not knowingly collect any Personal Information from children under the age of 18. If you suspect that your child has provided this type of information on our website, we urge you to contact us immediately. We will make every effort to promptly delete such information from our records.

Changes To Privacy Policy
We retain the right to modify this policy at any time, and the changes will be communicated through a notice on the website and/or email. If you do not agree to the revised terms of the Privacy Policy, you must discontinue using the website or services. Otherwise, your continued use will imply your acceptance of the updated terms.

Contact Us For Enquiries
If you have any enquiries or concerns regarding this Privacy Policy or how we manage personal information, please contact our customer support department through the support channels available on the platform.